Route 501 – Macungie/Alburtis LANta Flex

 

Route 501 – Macungie/Alburtis LANta Flex is a reservation based, curb-to-curb, shared ride service provided by LANta which is

designed to meet mobility needs in the Macungie and Alburtis area.  Route 501 – Macungie/Alburtis LANtaFlex service allows

passengers to travel between locations within the defined Macungie/Alburtis Flex Zone (see Map above).  To be eligible, both ends

of the rider’s trip must be within the Macungie/Alburtis Flex Zone.   For trips to or from locations outside of the zone, riders can

transfer to or from LANtaBus routes:

Route 322 at the Trexler Mall,

Route 102 at the Lehigh Valley Hospital Cedar Crest; or

Route 104 at the Weis Market on Chestnut Street in Emmaus.

 

Route 501 - Macungie/Alburtis Flex is available Monday – Friday 6:00AM – 6:00 PM

For reservations call 888-287-8818 (starting August 15, 2011).  Reservation agents are available to take your call

Monday - Friday 8:00 AM - 4:00 PM.  Reservations must be made at least one day prior to the date of travel (or the

previous Friday for Monday trips) and no more than 14 days in advance.

 

What is LANtaFlex?

LANtaFlex is a reservation based, curb-to-curb, shared-ride service provided by LANta which is designed to meet mobility needs

in the more suburban communities of the Lehigh Valley in the most efficient way.  LANtaFlex service allows passengers to travel

within a defined area, or Flex Zone.  Each Flex Zone includes one or more locations at which riders can transfer to and from

LANtaBus routes. 

 

This is how it works:

To be eligible, both the origin and destination of the rider’s trip must be within the Flex Zone.  Also, the trip must start or end within

the hours of service of the LANta Flex route.  LANta Flex is open to the public, so anyone can ride but all riders must make a

reservation for their trip at least one day prior to travel and no more than 14 days prior to travel.

When traveling from within the Flex Zone to destinations outside the Flex Zone, riders can be picked up at any address

within the defined Flex Zone and be brought to one of the LANtaBus transit hubs located in the zone where they can transfer to

the LANta Bus fixed route that service that transfer location.   

 

When traveling from outside the Flex Zone to destinations inside the Flex Zone, riders can use LANtaBus fixed route

services to travel to a transfer center within the zone and make a reservation to be picked up at the transfer center by LANtaFlex

vehicle to complete their trip. 

 

To use LANtaFlex service, passengers can make a reservation at least one day in advance (and no more than 14 days in advance)

by calling toll-free at 888-287-8818.  The reservation call center is open Monday -Friday 8:00 AM - 4:00 PM

 

LANtaFlex service is available to the general public and regular LANta Bus fares apply. 

 

Important LANtaFlex Facts:

 

Who is eligible to ride LANtaFlex?

LANta Flex is open to the general public – you do not need to meet any eligibility requirements.  You will need to provide

your name and a phone number to make a reservation for the service.  This information will be used to contact you with any

necessary information about your trip.  

 

Will I be picked up by a bus for my LANtaFlex trip?

LANtaFlex will be operated using LANtaVan vehicles.  These are small transit vehicles which accommodate approximately

16 passengers.  LANtaFlex is a shared ride service, so there will be other passengers on the vehicle.  Look for the LANtaVan

vehicle to arrive at your scheduled pick up point.  Please note that LANtaVan vehicles are not equipped with bike racks. 

Child car seat laws apply to LANtaVan vehicles - Riders must supply their own car seat when needed.

 

How do I catch the LANtaFlex vehicle?

LANtaFlex is a “curb to curb” service.  That is, when being picked up for a LANtaFlex trip, the passenger must be waiting for

the vehicle outside of the pick-up address in plain sight of the driver, but in a safe location for the passenger.  LANtaFlex

drivers cannot assist passengers to access the vehicle, with the exception of wheelchair lifts.

 

What happens if I am not waiting for the LANtaFlex vehicle in front of the pick-up address?

The LANtaFlex vehicle will not wait for passengers if they are not waiting outside at the pick-up address.  If the passenger is not

waiting outside, it will be considered a “no-show”.   LANta has a no-show policy for its reservations based services which dictates

sanctions for repeat violators of the no-show policy. 

 

How do I make a reservation?

Riders must call 888-287-8818 (starting August 15, 2011) to make a reservation for their trip at least one day in advance

(the day prior to the date of your trip, or the previous Friday for Monday trips).  The LANta Flex reservation agent will need to

know the address where you will be traveling from and the address to where you will be traveling within the Flex Zone.  If you are

planning to transfer from or to a LANtaBus route at a transfer center within the Flex Zone, please make the agent aware of that. 

Reservation agents are available to take your call Monday - Friday 8:00 AM - 4:00 PM.  

 

How can I cancel my reservation?

Reservations can be cancelled up to two (2) hours prior to the scheduled pick up by calling 888-287-8818.

 

Can I just board the LANtaFlex vehicle at a transfer center without a reservation?

LANtaFlex is a reservation based service.  All passengers must have a reservation for their trip.  Reservations must be made

one day in advance (and no more than 14 days in advance) by calling 888-287-8818. 

 

If I use LANtaFlex on a daily basis, do I have to make a reservation every day?

Passengers making daily trips can arrange for a standing reservation, which means that the passenger can make their reservation

just one time and their trip will be provided unless the passenger notifies LANtaFlex that they will not be making their trip on a

given day. 

 

If a passenger does not notify LANta that they will not be making their reserved trip within one hour of the scheduled pick up time,

it will be considered a “no-show”.  LANta has a no-show policy for its reservations based services which dictates sanctions for

repeat violators of the no-show policy.

How do I pay my fare on LANtaFlex?

Regular LANtaBus fares apply for LANtaFlex services.  All LANta pass products and transfers will be accepted on board. 

Drivers on LANta Flex vehicles can accept cash for one-way cash fares and sell day passes.  Passengers wishing to purchase

other fare products will need to purchase that fare product on a LANtaBus vehicle or at a LANta sales outlet.